If any of your details change, such as: your name, address or contact details please let us know so that we can keep our records up to date. You can email us customerservice-DTFSUK@daimlertruck.com from the email address we have registered on your account and let us know your change of details.

Yes, the payment can only be delayed or brought forward by up to 10 days as long as it remains within the same month.

If you would like to authorise someone to be a contact on your agreement please contact our Customer Services team.

If your bank account details change, please inform us as soon as possible so it does not affect your monthly payment. You can update your bank details by emailing customerservice-DTFSUK@daimlertruck.com

No one can obtain information on any account without written or verbal confirmation from the agreement holder. If you would like to add someone to be a contact on your agreement please contact our Customer Services team. Please be aware that a contact will not be able to make any changes to the agreement, only the agreement holder can make changes.

This will depend on which Daimler Truck Financial Services agreement you have.

For Personal Operating Lease and Contract Hire agreements the rentals are usually collected in advance, with the first rental due at the start of your agreement.

For Agility and Hire Purchase agreements the monthly payments are normally collected in arrears.

You can find this out by contacting our Customer Services team at customerservice-DTFSUK@daimlertruck.com or call us, 08000 389991

There are a few ways to find out how much your monthly payments are:

• Your monthly payments are detailed on your agreement under the ‘Key Financial Information’ heading
• Email our Customer Services team at customerservice-DTFSUK@daimlertruck.com
• Or, call 08000389991 who will be happy to help with your query

You will need to inform us of any changes at least ten days before your next payment date. You can do this by contacting our Customer Services team.

Yes, the payment can only be delayed or brought forward by up to 10 days as long as it remains within the same month.

Your bank will inform us that your Direct Debit has been rejected. We will request the payment required from your account, if the first attempt fails we will make two further attempts to take payment from you. After each attempt we will write to you informing you of this. If the rejection is due to a lack of funds in your account, your bank may charge you every time we request payment. 

Once your final payment has cleared we will no longer bill your account for your monthly rentals. You may also wish to contact your bank to cancel your mandate to ensure no further amounts are debited.

If you are the registered keeper of the vehicle, any parking or speeding fines will be sent directly to you. Please ensure you pay any fines straight away. If Daimler Truck Financial Services are the registered keeper of the vehicle any parking or speeding fines will come directly to us. We will respond back to the authorities with a covering letter stating your name and address, and advising that the vehicle is on a long-term lease to you. The issuing authority will then re-issue the fine directly to you. It is then your responsibility to make sure that it’s paid. Please note that any fines will incur an administration fee of £25 inclusive of VAT, we will send you an invoice and the payment will be taken via direct debit 2-3 weeks after the fine has been processed unless we are notified otherwise.

If you are the registered keeper of the vehicle, any dart charges which have not been paid will be sent directly to you. Please ensure you pay any charges straight away.

If Daimler Truck Financial Services are the registered keeper of the vehicle and we receive a dart charge against your vehicle we will respond back to the authorities with a covering letter stating your name and address, advising that the vehicle is on a long-term lease to you. The issuing authority will then re-issue the fine directly to you, it is then your responsibility to make sure that this is paid. Where we are unable to do this, we will pay any charges to avoid additional costs being incurred and recharge to the customer accordingly.

To avoid dart charge penalties, please pay by midnight the day after you cross. You can set up an account here.

If you are the registered keeper of the vehicle, London congestion charges will be sent directly to you. Please ensure you pay any charges straight away. If Daimler Truck Financial Services are the registered keeper of the vehicle and receive a London congestion charge fine against your vehicle we will pay this straight away and recharge you together with an administration fee of £25 inclusive of VAT. The payment will be taken via direct debit 2-3 weeks after the fine has been processed unless we are notified otherwise.

To avoid London congestion charges, visit www.cclondon.com to find out how you can pre-pay. 

If you would like to get your account up to date you can make a payment over the telephone by calling 08000389991 (Monday to Friday 8.30am - 5:00pm).

We do not offer shortened agreement terms, but you do have the option to settle your agreement early. You may also have the option to extend your agreement, if you would like to do this we will take a look at your circumstances and identify a solution for you.

If you are experiencing financial difficulties please call our dedicated Customer Service team who will be able to support you and offer advice on your circumstances in regards to your finance agreement.

If you have a Contract Hire, Operating Lease or Finance Lease agreement you will receive an annual VAT Invoice, this will show your periodic payments covering a 12 month time in period in advance.

Customer Services will be happy to provide you with a statement of your payments to date.