If any of your details change, such as: your name, address or contact details please let us know so that we can keep our records up to date. You can email us at customerservice-DTFSUK@daimlertruck.com from the email address we have registered on your account and let us know your change of details. If you have any further enquiries about your personal details please contact the Customer Services team who will be happy to support you with your request on 0800 038 9991. Customer Services are open between 8:30am - 5:00pm Monday to Friday.
Existing Finance Customers
Further FAQs
Further FAQs
Changing my Details
What should I do if my personal information changes?
What should I do if my bank account changes?
If your bank account details change, please inform us as soon as possible so it does not affect your monthly payment. You can update your bank details by emailing customerservice-DTFSUK@daimlertruck.com. If you have any further enquiries about your personal details please contact the Customer Service team who will be happy to support you with your request on 0800 038 9991. Customer Services are open between 8:30am - 5:00pm Monday to Friday.
Can I change my payment date?
Yes, the payment can only be delayed or brought forward by up to 10 days as long as it remains within the same month. Contact Customer Services by email customerservice-DTFSUK@daimlertruck.com or telephone 0800 038 9991. Customer Services are open between 8:30am - 5:00pm Monday to Friday.
Can I settle my finance agreement early?
Can I settle my finance agreement early?
Throughout the life of your finance agreement your circumstances may change and you may wish to settle your agreement early or take ownership of your vehicle. To request a settlement figure, please contact our Customer Services team.
How can I pay? You can pay your settlement figure by:
- Faster Payment or CHAPS via your bank
If you have a Finance Lease or Operating Lease agreement, a settlement can only be paid by an unconnected third party. Please email Customer Services customerservice-DTFSUK@daimlertruck.com or call 0800 038 9991 for your settlement quote.
Customer Services are open between Monday to Friday 08:30am – 5:00pm
Can a third party settle my agreement?
It is possible for a third party to settle your agreement, if you know who will settle your account whether it be another Dealer or a Private sale please call us on 0800 038 9991 to notify who will be settling your account as we cannot accept funds without your consent. Customer Services are open between 8:30am - 5:00pm Monday to Friday.
How can I get clearance on my vehicle?
If you would like confirmation of clearance you can email us on customerservice-DTFSUK@daimlertruck.com to request clearance on your vehicle and we will send a confirmation letter. If you require instant clearance, it is best to pay via Faster Payment or CHAPS. For immediate clearance confirmation please call us on 0800 038 9991 to speak with a Customer Services Executive. Please be aware that cheque payments will not be given clearance until the 7th working day after the cheque has been banked. So please use faster methods of payment when possible.
Customer Services are open between 8:30am - 5:00pm Monday to Friday.
My vehicle has been written off or stolen, what should I do?
If your vehicle has been written off or stolen please contact Customer Services as soon as possible so we can assist your insurance company when required. In the meantime, please maintain your payments. Your insurance company will be able to advise you on what to do next. To notify us if your vehicle is written off or stolen, please email us at customerservice-DTFSUK@daimlertruck.com or call 0800 038 9991
Customer Services are open between 8:30am - 5:00pm Monday to Friday.
Can I have a copy of my documents?
Can I have a copy of my documents?
If you would like a copy of any of your documents, please email customerservice-DTFSUK@daimlertruck.com and request the document you require.
For any other queries, please contact us on, 0800 038 9991. Customer Services are open between 8:30am - 5:00pm Monday to Friday.
Driving abroad
Can I take my vehicle abroad?
The vehicle can only be taken on short trips of up to 4 weeks to countries within the EU, you must take the V5 and ensure the vehicle has fully comprehensive insurance and covers you for European travel. If we are the registered keeper of the vehicle you must request permission by emailing customerservice-DTFSUK@daimlertruck.com or call Customer Services on 0800 038 9991. Please note that there will be a £10 + VAT charge for this request. Customer Services are open between 8:30am - 5:00pm Monday to Friday.
Service contract and warranty
I have a query about my service plan, who can I speak to?
For contract changes or early withdrawal requests please contact our Customer Services team by email at customerservice-DTFSUK@daimlertruck.com or 0800 038 9991. Lines are open between 8:30am - 5:00pm Monday to Friday.
I have a query regarding my warranty, who can I speak to?
Please contact your local Dealer. They can help you with all warranty queries.
